Project Support Coordinator

Reporting to: Director of Stakeholder Engagement

Location: This is a hybrid role to be based in either London (UK) or New York City (USA)

Salary: Up to £30,ooo per annum based on experience

To apply, send your CV and covering letter to

Job purpose

As Project Support Coordinator, you will assist the team in recruiting suitable stakeholders for our research programs. You will develop a broad understanding of global healthcare systems and you will support the growth, maintenance, and further development of our stakeholder community.

Main responsibilities

Delivery of primary research programs

  • Support the facilitation of research programs through the Lightning Insights platform on a project-by-project basis
  • Help with the programming of online surveys on the Lightning Insights platform
  • Assist the team with the recruitment of the appropriate stakeholders for interview programs, advisory boards, online surveys, and focus groups within the given budget and timelines
  • Schedule interviews for projects across multiple time zones
  • Operate in full compliance of SOPs and markets research/market access guidelines and compliance requirements
  • Provide suggestions towards operational improvements
  • Initiate the honoraria payments processing and work closely with the finance team to ensure stakeholders are paid in a timely manner


Support with growing the stakeholder network

  • Identify new stakeholders and make initial contact
  • Support the run of stakeholders’ outreach initiatives for both projects and core research panels recruitment
  • Nurture stakeholders relationships
  • Maintain and update the stakeholder database
  • Manage the stakeholder onboarding process


Maintain high standards of professional communication

  • Maintain good communication across the leadership team and project managers to ensure visibility on project recruitment progress
  • Communicate professionally with external stakeholders such as key opinion leaders, payers, patients and patients/patient advocacy groups and other key individuals across global healthcare systems


Skills and qualifications
  • Minimum undergraduate degree in life sciences, marketing, or business
  • Ability to prioritise and manage multiple ongoing projects
  • Prior experience with project management software desired but not preferred
  • Excellent communication and influencing skills and comfortable interacting with internal and external stakeholders
  • Proficiency in a foreign language is a plus
  • Excellent Microsoft Office skills
  • Proven track record of working to tight/conflicting deadlines


Candidates applying for the US location must be based in the US already and have the right to live and work lawfully in the USA. Similarly, candidates applying for the UK location must be based and have the right to live and work legally in the UK